Terms of Service

AI Ticket Bot is operated as an independent project by a sole operator based in Romania. Throughout these Terms, “we”, “us”, and “our” refer to the operator of AI Ticket Bot. When a registered legal entity is incorporated, this section will be updated to name it; the substance of these Terms will not change as a result.

Contact us at [email protected] for support and billing, or [email protected] for legal notices.

AI Ticket Bot is a Discord ticket bot with a companion web dashboard. Server admins use it to receive and resolve member support tickets, optionally with the help of an AI assistant trained on each server’s own knowledge (the “brain”). AI inference is powered by NEXUS, our proprietary AI infrastructure, which routes model calls through Anthropic’s API. See our Privacy Policy for the full data path.

AI Ticket Bot is provided as a SaaS product with a free tier and paid subscription plans.

Paid plans include white-label, which lets you set a custom nickname, avatar, banner, and bio for the bot within a specific server, applied through Discord’s official per-server bot profile. White-label does not require a custom bot token or a separate bot application; we change the existing bot’s appearance within your server through Discord’s API. It is scoped to the individual server you configure it on: it does not create a separately branded bot and does not change the bot’s identity in other servers or in direct messages.

• You must be at least 13 years old (or the higher age your local law requires) and meet Discord’s eligibility rules.
• You must hold a valid Discord account in good standing. Authentication is via Discord OAuth; you are responsible for the security of your Discord account.
• If you act on behalf of a Discord server, you confirm you have authority to bind that server’s administrators to these Terms.
• One person, one account. Do not share account credentials or transfer access without our prior agreement.

You agree not to use AI Ticket Bot to:

• Violate Discord’s Terms of Service, Community Guidelines, or Developer Policy.
• Harass, threaten, dox, or discriminate against any person on a protected ground.
• Operate ticket flows that exist primarily to harvest personal data from applicants beyond what the legitimate purpose of the ticket requires.
• Distribute illegal content, child sexual abuse material, or content that infringes intellectual property rights.
• Scrape, reverse-engineer, decompile, or attempt to extract source code, model weights, or trade-secret material from the service.
• Circumvent rate limits, billing controls, plan caps, or any other technical restriction we apply.
• Resell, sublicense, or operate AI Ticket Bot as a white-label product without our prior written agreement.
• Use the service to send spam or to launch attacks against third parties.

Server admins are responsible for ensuring the content and configuration they create on AI Ticket Bot, including the brain content their staff teaches the bot, complies with applicable law and Discord’s policies.

• Our IP. AI Ticket Bot, the bot, the dashboard, NEXUS, the mascot, the brand name, and all marketing materials remain our intellectual property. These Terms do not transfer ownership of any of them to you.
• Your content. Server configurations, panel definitions, brain content, ticket transcripts, and anything else you create or upload through the service remain yours. You grant us a non-exclusive, royalty-free license to process, store, transmit, and display that content as strictly necessary to operate the service for you, including by routing relevant context through Anthropic’s API at inference time.
• We do not train AI models on your content. Your content is not used to train, fine-tune, or improve any AI model, ours or anyone else’s.
• Feedback. If you send us suggestions or feedback, we may use them to improve the service without obligation to you.

• AI responses are generated by a large language model accessed through Anthropic’s API on a per-request basis. They can be wrong, incomplete, or out of date.
• The AI is an assistant for your staff, not a substitute for human judgment. Final decisions about the people your tickets concern (acceptance, banning, refunds, escalation) rest with your staff.
• If your plan’s AI-token allowance runs out, AI features pause cleanly. Tickets continue to work manually until the next reset or until you top up.
• We do not guarantee that the AI is unbiased, exhaustive, or suitable for any specific use case. You are responsible for using AI-assisted output in compliance with applicable law, especially employment law, anti-discrimination law, and data-protection law.

We aim for high availability and publish live status at the status page. We do not guarantee a specific uptime percentage. Scheduled maintenance is announced in advance where practical. We may add, change, or remove features over time; material reductions to advertised features will be communicated to affected users in advance.

You may stop using AI Ticket Bot at any time. To delete your account or all data:

• Sign in to the dashboard and use Account settings to export and delete your data, or
• Remove the bot from each Discord server you administer (server data is purged within 48 hours; see Privacy Policy).

We may suspend or terminate your access if:

• You materially breach these Terms, including the acceptable-use section.
• Your Discord account is banned or suspended by Discord.
• Your use of the service causes a security risk or operational harm to other users.
• We are required to do so by applicable law or a competent authority.

On a non-fault termination by us (for example, if we shut down the service), we will refund the unused portion of any prepaid period on a pro-rata basis. On a termination for breach, no refund is due; the 14-day refund window remains available to you under the conditions on the refund policy page.

AI Ticket Bot is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, secure, or error-free, that defects will be corrected, or that the service is free of viruses or harmful components.

Nothing in these Terms excludes or limits our liability for fraud, gross negligence, willful misconduct, death or personal injury caused by our negligence, or any other liability that cannot be excluded under the law of Romania.

To the fullest extent permitted by law, our total aggregate liability to you in any 12-month period for any claim or claims arising out of or relating to these Terms or your use of AI Ticket Bot is capped at the greater of (a) the total fees you paid us in the 12 months preceding the first event giving rise to the claim, or (b) EUR 50.

We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, business interruption, or reputational harm, even if we were advised of the possibility of such damages.

These Terms are governed by the laws of Romania, without regard to its conflict-of-law rules. If you are a consumer resident in the EU, you also benefit from any mandatory protections of the law of your country of residence; nothing in these Terms deprives you of those protections.

We will try to resolve disputes informally first. Write to [email protected] and we will respond within 14 days.

If we cannot resolve a dispute informally, EU consumers may use the European Commission’s Online Dispute Resolution platform at ec.europa.eu/consumers/odr. If a dispute remains unresolved, it will be submitted to the competent courts of Romania, except where mandatory consumer-protection law gives you the right to bring the claim in the courts of your country of residence.

We may update these Terms when the service or the law changes. We will give at least 14 days’ notice of material changes by email and via a dashboard banner. The effective date at the top of this page reflects the last update. Continued use after the effective date constitutes acceptance.

• [email protected] for support, billing, and data-rights requests
• [email protected] for legal notices and business matters