Refund Policy

Token packs are different: the tokens are credited to your server’s balance and become usable the moment payment clears, like a top-up card that is already scratched. Because the digital content is delivered immediately, token packs are not refundable. You acknowledge this at checkout before the purchase goes through.

AI Ticket Bot sells digital services to EU consumers. Under the EU Consumer Rights Directive (2011/83/EU), as transposed into Romanian law by Government Emergency Ordinance (OUG) no. 34/2014, you normally have a 14-day right of withdrawal on distance-purchased services.

Article 16(m) of that directive ends that right for digital content that is supplied immediately, provided the consumer has given express prior consent and acknowledged the loss of withdrawal. The two products we sell are treated differently:

• Subscriptions begin immediately on payment. We do not ask you to waive anything: our company policy gives you a full refund for 14 days from your first payment, no questions asked. That matches the 14-day grace EU law would otherwise give you, so there is nothing you need to claim or understand to get your money back: just write to us.
• Token packs are digital content delivered in full the moment payment clears: the tokens land on your server’s balance and can be consumed immediately. You tick a box at checkout consenting to that immediate delivery, so the withdrawal right ends on delivery and the purchase is final.

• Plan subscriptions, first purchase: full refund within 14 days of the first payment, no reason required.
• Duplicate or accidental charges: refunded in full immediately upon verification, at any time, regardless of the 14-day window.
• Service failure on our side: if AI Ticket Bot fails to deliver a feature we advertised and we cannot resolve the issue within a reasonable time, you are entitled to a full refund of the affected payment, even past the 14-day window.

• Token packs. The tokens are credited to the server balance and become usable the moment payment clears, and you consent at checkout to immediate delivery with loss of the withdrawal right (Art. 16(m)). Duplicate or accidental token-pack charges are still refunded in full (see above), and a token pack we fail to deliver is always refunded.
• Subscription renewals after the first billing period. The 14-day window applies to your first subscription payment only and does not reset on renewal.
• White-label scope. White-label changes the bot’s nickname, avatar, banner, and bio inside the specific server you set it on, applied through Discord’s official per-server bot profile (no custom bot token or separate bot application is involved). It is built to be per-server: it does not rename or re-skin the bot globally, in other servers, or in direct messages. That per-server scope is the feature working as described, not a service failure, so it is not on its own a basis for a refund. Your 14-day subscription refund still applies for any reason within the window.
• Charges resulting from your failure to cancel before a renewal date that you were notified about.
• Charges arising from third-party outages outside our control (Discord, Anthropic, your hosting provider) where AI Ticket Bot itself remained operational.
• Accounts terminated by us for material breach of the Terms of Service, including but not limited to acceptable-use violations, harassment automation, scraping, fraud, or chargeback abuse.

Past 14 days, we will consider pro-rata subscription refunds at our reasonable discretion, especially when a refund is the right thing to do (a feature was promised and is undelivered, a significant unannounced service degradation occurred, or a billing mistake on our side was identified later). Write to [email protected] and explain the situation; we will reply within 5 business days with our decision and the reasoning behind it.

1. Email [email protected] from the email address on file (or from a Discord-verifiable channel if you paid by crypto without an email account record).
2. Include your Discord user ID and the Discord server the subscription applies to.
3. Tell us briefly whether you want a refund only, or a refund plus account deletion. (You do not need to give a reason for the refund.)

We process eligible refunds within 5 business days to the original payment method:

• Card and bank transfers (Stripe): refunded to the original card or bank account. Stripe’s own clearing time (typically 5 to 10 business days) may apply on top.
• Cryptocurrency (NOWPayments): refunded to a wallet address you provide, in the same currency where possible, equal to the EUR value of the original purchase at the time of refund.

If you have a billing concern, please contact us first. Chargebacks initiated without giving us a chance to resolve the issue can result in your account being suspended while the dispute is investigated, and may make future purchases more difficult through our payment processors. If the dispute is resolved in your favor, we issue the refund; either way, we would always rather hear from you directly.

We may update this policy from time to time. The effective date at the top of this page reflects the last update. Changes never apply retroactively to refund requests submitted before they took effect.

For refunds, refund-policy questions, or anything billing-related: [email protected].