Docs

Every command, every option, in one page.

The reference for server admins and support staff. 9 cogs, 54 commands. Permissions, plan gates, cooldowns, and the error states you might hit, listed up front.

Get the bot running in under 2 minutes

Invite → /panel create → publish → first ticket opened.

1:32

Recording soon

Placeholder until the walkthrough is published. No external requests are made.

Teaching the AI brain

/ai train walkthrough with 2-3 real entries, then a ticket where the brain answers using the trained facts.

~3 min

Cog

Setup

One-command onboarding to make a brand-new server ready for tickets.

/setup
All plans
Set up everything a fresh server needs to take tickets: creates or reuses a staff role, a private Tickets category, a public panel channel, and a published default panel.
Who can run it
- guild_admin:manage_guild
- guild_only
Manage Server only; the bot also needs Manage Channels + Manage Roles. Refuses to run if the guild already has any panel (use /panel create after onboarding).
Cooldown
2 per guild / 300s
What you see
Ephemeral summary embed: the staff role used/created, the live panel channel, and next-step tips.
Error states
- Guild already has panels (already_set_up)
- Bot missing Manage Channels / Manage Roles (missing_bot_perms)
- Channel or panel creation failed (channel_failed / role_failed)

Cog

Tickets

Open, claim, transfer, close, and manage tickets. The day-to-day surface for both members and support staff.

/ticket open

All plans

Open a new ticket from a panel, or open one on a member's behalf (staff).

Param	Type	Req	Description
panel	string	yes	Which ticket panel to open fromautocomplete: published panels in this server
category	string	yes	Category within that panelautocomplete: categories of the chosen panel
open_for	user	no	Staff only: open the ticket on behalf of this member

Who can run it

everyone
guild_only

Self-open requires the panel to be published and the member not to be blacklisted. `open_for` requires manage_guild OR a staff role with can_claim/can_close.

Cooldown

5 per user / 60s

What you see

Ephemeral confirmation embed with a jump button to the new ticket channel.

Error states

User on blacklist
Panel not published
Per-panel ticket limit reached (plan gate)
Guild-wide ticket limit reached
Category at Discord's 50-channel cap (Premium: clone-category-on-limit)
Bot missing Manage Channels in the panel category

/ticket close
All plans
Close the current ticket and generate a transcript.
Param Type Req Description
reason string no Optional close reason recorded on the transcript
Who can run it
- inside_ticket_only
- guild_only
Opener can close their own ticket if `users_can_close_tickets` is enabled (default on). Staff with can_close or manage_guild can always close.
Cooldown
5 per user / 60s
What you see
Public 'closing…' progress embed, then transcript DM to the opener, then channel deletion.
Error states
- Not in a ticket channel
- Already closed
- Users-can-close disabled (opener tried to close)
/ticket claim
All plans
Claim the current ticket (toggle: claims if open, unclaims if you already claimed it).
Who can run it
- inside_ticket_only
- panel_staff:can_claim
- guild_only
Unclaiming someone else's claim requires top_role.position >= the claimer's, OR manage_guild.
Cooldown
5 per user / 60s
What you see
Channel-mode: moves to the claimed category. Thread-mode: no move (threads can't change category), otherwise identical. Welcome message buttons swap to the Unclaim view; in-channel notice posted. Works for both channel- and thread-mode panels; thread-mode staff need the Manage Threads permission to see private ticket threads.
Error states
- Already claimed by someone else
- Not in a ticket channel
- Cannot unclaim — outranked by the original claimer
/ticket transfer
All plans
Move this ticket to a different category on the same panel.
Param Type Req Description
category_name string yes Pick a destination categoryautocomplete: categories of the current panel
Who can run it
- inside_ticket_only
- panel_staff:can_transfer
- guild_only
Cooldown
5 per user / 60s
What you see
Channel renames + moves; lifecycle embed posted in-channel; audit row written.
Error states
- Category at 50-channel cap
- Already in this category
- Not in a ticket channel
/ticket reply
All plans
Reply anonymously in this ticket as "Staff". The bot posts the message as "Staff: <text>" (no mention pill) so the opener can't tell which staff member replied.
Param Type Req Description
message string yes The message to send to the ticket opener as "Staff" (max 1900 characters)
Who can run it
- inside_ticket_only
- panel_staff:can_claim_or_can_close
- guild_only
Cooldown
5 per user / 60s
What you see
Ephemeral confirm to staff; the bot posts "Staff: <text>" in the ticket. Captured to ticket_messages with the real author (so staff-activity credit survives) but flagged anonymous, so the transcript shows the message as "Staff" rather than the staff identity or the opener. If the guild has disable-AI-on-staff-message on, the AI stands down with a generic "a staff member joined" notice that doesn't name the replier.
Error states
- Not in a ticket channel
- Ticket is closed
- Not staff (needs Manage Server, or a role with can_claim / can_close)
- Bot lacks Send Messages permission
/ticket add
All plans
Add a user to this ticket so they can see / message in it.
Param Type Req Description
user user yes The user to grant access to this ticket
Who can run it
- inside_ticket_only
- panel_staff:can_claim_or_can_close
- guild_only
Cooldown
5 per user / 60s
What you see
Channel permission overwrite added; in-channel confirmation; target gets a DM with a jump button.
Error states
- Target is the opener (already has access)
- Target is a bot
- Not in a ticket
/ticket remove
All plans
Remove a previously-added user from this ticket.
Param Type Req Description
user user yes The user to remove from this ticket
Who can run it
- inside_ticket_only
- panel_staff:can_claim_or_can_close
- guild_only
Cooldown
5 per user / 60s
What you see
Channel permission overwrite cleared; target gets a DM that they were removed.
Error states
- Target is the opener
- Not in a ticket
/ticket ping
All plans
DM the ticket opener a jump-back button (with an optional note).
Param Type Req Description
note string no Optional short message that appears in the DM
Who can run it
- inside_ticket_only
- panel_staff:can_claim_or_can_close
- guild_only
Cooldown
1 per channel / 60s
What you see
Ephemeral confirm to staff; the opener receives a DM (or a notice if their DMs are closed).
Error states
- Opener has DMs disabled
- Not in a ticket
/ticket priority
All plans
Set this ticket's priority level (low / normal / high).
Param Type Req Description
level choice yes Priority levelchoices: Low, Normal, High
Who can run it
- inside_ticket_only
- panel_staff:can_claim_or_can_close
- guild_only
Cooldown
5 per user / 60s
What you see
Ephemeral confirm; priority badge added to ticket lifecycle embeds.
Error states
- Not in a ticket
/ticket settings
all
Configure server-wide ticket settings (auto-close on leave, max active per user, etc.).
Who can run it
- guild_admin
- guild_only
Cooldown
5 per user / 60s
What you see
Opens a modal with Yes/No selects + a numeric cap input.
Error states
- Manage Server permission missing
/ticket connect
All plans
Connect our AI to another (3rd-party) ticket bot, or disconnect. When connected, our bot watches for channels that bot creates, opens an 'external' ticket on our side, and runs our AI inside it. Toggle: run again on the same bot to disconnect.
Param Type Req Description
bot user yes The other ticket bot to connect (run again on the same bot to disconnect). Must be a bot account and not our own bot.
Who can run it
- guild_admin
- guild_only
Cooldown
5 per user / 60s
What you see
Ephemeral confirm (connected / disconnected). On connect, warns if our bot is missing the View Audit Log permission — detection needs it to see which bot created a channel.
Error states
- Manage Server permission missing
- Target is not a bot
- Cannot connect our own bot

Param	Type	Req	Description
reason	string	no	Optional close reason recorded on the transcript

Param	Type	Req	Description
category_name	string	yes	Pick a destination categoryautocomplete: categories of the current panel

Param	Type	Req	Description
message	string	yes	The message to send to the ticket opener as "Staff" (max 1900 characters)

Param	Type	Req	Description
user	user	yes	The user to grant access to this ticket

Param	Type	Req	Description
user	user	yes	The user to remove from this ticket

Param	Type	Req	Description
note	string	no	Optional short message that appears in the DM

Param	Type	Req	Description
level	choice	yes	Priority levelchoices: Low, Normal, High

Param	Type	Req	Description
bot	user	yes	The other ticket bot to connect (run again on the same bot to disconnect). Must be a bot account and not our own bot.

/ticket stats

All plans*

Server-wide ticket statistics for a chosen window.

Param	Type	Req	Description
period	choice	no	Time window (Free plans only see Last 7 days)choices: Today, Last 7 days, Last 30 days, Last year, All time
panel	string	no	Restrict stats to one panelautocomplete: panel names

Who can run it

guild_admin
guild_only

Cooldown

10 per user / 60s

What you see

Ephemeral stats embed with counts, timing, AI metrics block (Premium+).

Error states

Period requires Premium

/ticket search

All plans

Search tickets in this server (filter by status, priority, opener, panel, etc.).

Param	Type	Req	Description
period	choice	no	Time windowchoices: Today, Last 7 days, Last 30 days, Last year, All time
status	choice	no	Filter by current statuschoices: Open, Claimed, Closed
priority	choice	no	Filter by prioritychoices: Low, Normal, High
panel	string	no	Filter by panel nameautocomplete: panel names
user	user	no	Tickets opened by this user
claimed_by	user	no	Tickets claimed by this user
closed_by	user	no	Tickets closed by this user
has_transcript	boolean	no	Only show tickets with / without a transcript
text	string	no	Search text in the close reason

Who can run it

panel_staff:can_claim_or_can_close OR guild_admin
guild_only

Searching is a core 'do my job' staff feature on every tier — gate is on aggregate analytics, not listing.

Cooldown

10 per user / 60s

What you see

Paginated results embed with select-menu to drill into a single ticket.

/ticket feedbacks
All plans
Browse the satisfaction ratings (CSAT) openers left on closed tickets, with a summary header and pagination.
Param Type Req Description
rating choice no Only show ratings with this many starschoices: ⭐ 1 star, ⭐⭐ 2 stars, ⭐⭐⭐ 3 stars, ⭐⭐⭐⭐ 4 stars, ⭐⭐⭐⭐⭐ 5 stars
Who can run it
- guild_admin:manage_guild
- guild_only
Manage Server only. Viewing is admin-gated because feedback can be candid; capturing a rating is free for all plans.
Cooldown
10 per user / 60s
What you see
Ephemeral, author-scoped paginated embed (5 per page, prev/next). Header shows total ratings + average; each entry shows stars, ticket channel name, opener, note, and date.
/ticket inactivity pause
Premium+
Pause this ticket's inactivity auto-close timer.
Param Type Req Description
reason string no Why you're pausing the timer
Who can run it
- inside_ticket_only
- panel_staff:can_claim_or_can_close
- guild_only
Cooldown
5 per user / 60s
What you see
Ephemeral confirm; in-channel notice; the reaper skips this ticket until resumed.
Error states
- Plan does not include inactivity close
- Not in a ticket
/ticket inactivity resume
Premium+
Resume this ticket's inactivity auto-close timer.
Who can run it
- inside_ticket_only
- panel_staff:can_claim_or_can_close
- guild_only
Cooldown
5 per user / 60s
What you see
Ephemeral confirm; in-channel notice; reaper re-includes the ticket.
Error states
- Not in a ticket
/ticket inactivity status
Premium+
Show this ticket's inactivity timer (paused state, time until warn / close).
Who can run it
- inside_ticket_only
- guild_only
Cooldown
10 per user / 60s
What you see
Ephemeral embed with the live timer + Discord-native timestamps for warn / close.
Error states
- Not in a ticket
/ticket ai enable
All plans
Re-enable the AI on this ticket after a previous disable (staff only).
Who can run it
- inside_ticket_only
- panel_staff:can_claim_or_can_close
- guild_only
Cooldown
5 per user / 60s
What you see
In-channel notice; AI engages on the user's next message.
Error states
- AI already enabled
- Not in a ticket
- Guild AI token budget exhausted
/ticket ai disable
All plans
Disable the AI on this ticket (staff only).
Who can run it
- inside_ticket_only
- panel_staff:can_claim_or_can_close
- guild_only
Cooldown
5 per user / 60s
What you see
In-channel notice; AI stops responding.
Error states
- AI already disabled
- Not in a ticket

Param	Type	Req	Description
rating	choice	no	Only show ratings with this many starschoices: ⭐ 1 star, ⭐⭐ 2 stars, ⭐⭐⭐ 3 stars, ⭐⭐⭐⭐ 4 stars, ⭐⭐⭐⭐⭐ 5 stars

Param	Type	Req	Description
reason	string	no	Why you're pausing the timer

Cog

Panels

Create, edit, publish, and delete ticket panels (the embedded message with category buttons users click to open a ticket).

/panel create
All plans*
Create a new ticket panel via a guided modal + setup view.
Who can run it
- guild_admin
- guild_only
Cooldown
3 per user / 60s
What you see
Opens a modal; on submit, a setup view appears; auto-publishes with a default 'General Support' category.
Error states
- Panel limit reached for this plan
/panel list
All plans
List every panel in this server with its publish state.
Who can run it
- guild_admin
- guild_only
Cooldown
5 per user / 60s
What you see
Ephemeral embed listing panels (name, title, published / draft).
/panel edit
all
Open the multi-section edit menu for one panel (categories, working hours, messages, webhooks, etc.).
Param Type Req Description
name string yes Pick a panelautocomplete: existing panel names
Who can run it
- guild_admin
- guild_only
Cooldown
5 per user / 60s
What you see
Ephemeral config view with buttons for each sub-section.
Error states
- Panel not found
/panel publish
All plans
Publish the panel post to its configured channel (users start clicking the buttons to open tickets).
Param Type Req Description
name string yes Pick a panelautocomplete: existing panel names
Who can run it
- guild_admin
- guild_only
Cooldown
3 per user / 60s
What you see
Ephemeral success embed with a Jump-to-panel link button.
Error states
- Panel has no categories yet
- Configured channel was deleted
- Bot missing Send Messages / Embed Links in the channel
/panel unpublish
All plans
Delete the panel post from Discord (panel config stays in the database).
Param Type Req Description
name string yes Pick a panelautocomplete: existing panel names
Who can run it
- guild_admin
- guild_only
Cooldown
3 per user / 60s
What you see
Ephemeral confirmation.
Error states
- Panel was never published
- Original message already gone
/panel delete
All plans
Delete the panel itself (with a confirm modal asking what to do with open tickets).
Param Type Req Description
name string yes Pick a panelautocomplete: existing panel names
Who can run it
- guild_admin
- guild_only
Cooldown
3 per user / 60s
What you see
Opens a confirm modal with a 'refuse / keep_open / close_all' choice for any active tickets on the panel.
Error states
- Panel not found

Param	Type	Req	Description
name	string	yes	Pick a panelautocomplete: existing panel names

Param	Type	Req	Description
name	string	yes	Pick a panelautocomplete: existing panel names

Param	Type	Req	Description
name	string	yes	Pick a panelautocomplete: existing panel names

Param	Type	Req	Description
name	string	yes	Pick a panelautocomplete: existing panel names

Cog

Staff

Configure which Discord roles are 'staff' and what they're allowed to do (claim, close, train AI, view-all-claimed, transfer).

/staff role add
All plans*
Add a Discord role as a staff role with default permissions.
Param Type Req Description
role role yes The role to add
Who can run it
- guild_admin
- guild_only
Cooldown
5 per user / 60s
What you see
Opens a modal to set the role's can_* permission bitmap; if the role is already configured, the edit modal opens instead.
Error states
- Staff role limit reached for this plan
/staff role edit
All plans
Edit an existing staff role's permission bitmap.
Param Type Req Description
role string yes Pick a configured staff roleautocomplete: configured staff role names
Who can run it
- guild_admin
- guild_only
Cooldown
5 per user / 60s
What you see
Opens the permission-bitmap modal pre-filled with current values.
Error states
- Role no longer exists in Discord
- Not pickable from autocomplete
/staff role remove
All plans
Stop treating a role as staff (the role itself is untouched).
Param Type Req Description
role string yes Pick a configured staff roleautocomplete: configured staff role names
Who can run it
- guild_admin
- guild_only
Cooldown
5 per user / 60s
What you see
Opens an ephemeral confirmation view.
/staff role list
All plans
Show every configured staff role with their permission bitmap.
Who can run it
- guild_admin
- guild_only
Cooldown
10 per user / 60s
What you see
Ephemeral list embed.
/staff stats
Premium+
Per-staff leaderboard (handled count, response time, solve time).
Param Type Req Description
period choice no Time windowchoices: Today, Last 7 days, Last 30 days, Last year, All time
Who can run it
- guild_admin
- guild_only
Cooldown
10 per user / 60s
What you see
Ephemeral leaderboard embed; top 3 of page 1 get featured fields, rest are compact rows.
Error states
- Plan does not include advanced analytics

Param	Type	Req	Description
role	role	yes	The role to add

Param	Type	Req	Description
role	string	yes	Pick a configured staff roleautocomplete: configured staff role names

Param	Type	Req	Description
role	string	yes	Pick a configured staff roleautocomplete: configured staff role names

Cog

Quick Responses

Saved staff replies. Manage from /qr add|list|edit|delete; staff use them in a ticket via /qr use.

/qr add
All plans*
Add a new saved quick-response template.
Who can run it
- guild_admin
- guild_only
Cooldown
5 per user / 60s
What you see
Opens a modal with Name + Response text fields.
Error states
- Quick-response limit reached
/qr list
All plans
List every saved quick-response.
Who can run it
- guild_admin
- guild_only
Cooldown
5 per user / 60s
What you see
Ephemeral embed listing each name + a short preview.
/qr edit
All plans
Edit the body of an existing quick-response.
Param Type Req Description
name string yes Pick a quick responseautocomplete: quick-response names
Who can run it
- guild_admin
- guild_only
Cooldown
5 per user / 60s
What you see
Opens a modal pre-filled with the current body.
Error states
- Quick-response not found
/qr delete
All plans
Delete a quick-response.
Param Type Req Description
name string yes Pick a quick responseautocomplete: quick-response names
Who can run it
- guild_admin
- guild_only
Cooldown
5 per user / 60s
What you see
Ephemeral confirm.
Error states
- Quick-response not found

/qr use

All plans

Send a saved quick-response into the current ticket. Optionally hide your identity and post it as "Staff", like /ticket reply.

Param	Type	Req	Description
name	string	yes	Pick a quick responseautocomplete: quick-response names
identity	choice	no	Show your name on the reply, or hide it and reply as "Staff"choices: Show my name, Hide my name (reply as Staff)

Who can run it

inside_ticket_only
panel_staff:can_claim_or_can_close OR guild_admin
guild_only

Cooldown

10 per user / 60s

What you see

Posts the rendered response into the ticket channel + pings the opener. Named sends go out as the normal command response (Discord shows "<staff> used /qr use"). With identity=anonymous the reply is posted as a plain bot message instead (no "used /qr use" header that would out the operator) and the staff gets a private "sent" confirmation; the card is attributed to "Staff" (no name, avatar, or {staff_mention} pill) and the row is flagged anonymous, so the opener's transcript and the AI hand-off notice hide who replied — but the real author is still captured, so staff-activity credit is unaffected.

Error states

Not in a ticket
Quick-response not found

Cog

AI

Chat with the server's AI brain, teach it (staff), browse memory, configure usage. Backed by per-server Nexus brains.

/ai ask

all

Ask the AI a question in the current channel (anyone can run).

Param	Type	Req	Description
message	string	yes	What do you want to ask?
attachment_1	attachment	no	Optional file (image / .txt / .md / .csv)
attachment_2	attachment	no	Optional additional file
attachment_3	attachment	no	Optional additional file

Who can run it

everyone
guild_only

Cooldown

5 per user / 60s

What you see

Public chat reply in the same channel (so other members see the answer).

Error states

Guild AI brain not yet provisioned (transient)
AI token budget exhausted
Another AI turn in flight for this user

/ai train

all

Teach the AI a fact / paste docs / URL (staff only).

Param	Type	Req	Description
message	string	yes	What should the AI remember? Paste text, URLs are auto-ingested.
attachment_1	attachment	no	Optional file
attachment_2	attachment	no	Optional file
attachment_3	attachment	no	Optional file

Who can run it

guild_admin OR panel_staff:can_train_ai
guild_only

Server-authoritative — the handler re-checks the permission even if invoked via the FastAPI dashboard.

Cooldown

5 per user / 60s

What you see

Public reply. Long URLs/paragraphs auto-route to an async training job — the AI confirms what it ingested.

Error states

Not allowed to train (no can_train_ai)
AI budget exhausted
Another train turn in flight

/ai settings
All plans
Per-guild AI settings (disable-AI-on-staff-message, show-token-usage).
Who can run it
- guild_admin
- guild_only
Cooldown
5 per user / 60s
What you see
Opens a modal with Yes/No selects for each toggle.
/ai usage
All plans
Show the server's current AI token usage (daily + monthly used / limit, extra-token credits).
Who can run it
- guild_admin
- guild_only
Cooldown
5 per user / 60s
What you see
Ephemeral embed with usage gauge + reset timestamps.
Error states
- Brain not yet provisioned
/ai memory
All plans
Browse the AI's memory (brain card + neurons). Lets you delete neurons or suggest updates.
Who can run it
- guild_admin
- guild_only
Cooldown
5 per user / 60s
What you see
Ephemeral embed + paginated neuron browser with per-row delete + suggest-update buttons.
Error states
- No brain provisioned yet
/ai info
All plans
High-level public AI status for this server (anyone can run).
Who can run it
- everyone
- guild_only
Cooldown
10 per user / 60s
What you see
Public-friendly embed: AI ready / starting up.
/ai reset
All plans
Wipe every neuron + training job for this server's brain. Two-step confirm.
Who can run it
- guild_admin
- guild_only
Cooldown
3 per user / 60s
What you see
Ephemeral confirm view; only proceeds on second-step button click.
Error states
- No brain provisioned
/ai channel set
Premium+
Designate a public channel where the AI answers questions outside the ticket flow.
Param Type Req Description
target_channel channel yes Channel where the AI will answer questions
mode choice yes When the AI should respondchoices: Only when @mentioned, On every message
Who can run it
- guild_admin
- guild_only
Cooldown
5 per user / 60s
What you see
Ephemeral confirm; also bumps the channel's slowmode to 10s if it's currently 0.
Error states
- Plan does not include the public AI channel feature
/ai channel clear
Premium+
Stop the AI from responding in any public channel.
Who can run it
- guild_admin
- guild_only
Cooldown
5 per user / 60s
What you see
Ephemeral confirm.
/ai channel status
All plans
Show the current AI public-channel configuration.
Who can run it
- guild_admin
- guild_only
Cooldown
10 per user / 60s
What you see
Ephemeral embed with the active channel + mode, or 'not set'.

Param	Type	Req	Description
target_channel	channel	yes	Channel where the AI will answer questions
mode	choice	yes	When the AI should respondchoices: Only when @mentioned, On every message

Cog

Subscription

Customer-facing checkout — generate a Stripe or NOWPayments payment URL for the server's premium subscription.

/subscription buy

All plans

Generate a checkout link to subscribe this server to Premium or Pro.

Param	Type	Req	Description
provider	choice	yes	How you want to paychoices: Card (Stripe), Crypto (NOWPayments)
plan	choice	yes	Which plan to subscribe tochoices: Premium, Pro
cycle	choice	yes	Billing cycle (annual ≈ 17% off)choices: Monthly, Annual
referral	string	no	Optional: the server ID that referred you. They earn a reward when you subscribe. Must be a different server that uses the bot.

Who can run it

guild_admin
guild_only

Cooldown

5 per user / 60s

What you see

Ephemeral premium embed with three link buttons: Continue to checkout, Privacy Policy, Terms of Service. When a valid referral is entered, a 'Referral applied' field shows the referred server.

Error states

Brain not yet provisioned (transient)
Server already has an active subscription
Selected plan not configured for sale (missing Stripe price ID)
Crypto + Monthly combination (NOWPayments only supports one-shot — pick Annual or switch to Stripe)
Referral is your own server, an invalid server ID, or a server not using the bot

/subscription info
All plans
Show this server's subscription status, AI usage, and unlocked features.
Who can run it
- everyone
- guild_only
Public read — any member can check the server's plan / usage gauge. Action buttons (Upgrade / Manage subscription) link to the dashboard, which authenticates the click with Discord OAuth.
Cooldown
10 per user / 60s
What you see
Ephemeral premium embed with the current plan, status (Active / Past due / Canceled / Free), renewal/expiry timestamps, AI usage gauge (when the brain is provisioned), feature highlights, and contextual link buttons: Upgrade (Free), Manage subscription (Stripe sub), Privacy, Terms.
Error states
- Server not registered (rare — first-touch race; re-invite the bot)

Cog

Server Settings

Server-wide bot configuration: language and whitelabel.

/language
All plans
Change the bot's display language for this server.
Who can run it
- guild_admin
- guild_only
Cooldown
5 per user / 60s
What you see
Ephemeral select menu with the available locales.
/whitelabel
Premium+
Customize the bot's nickname, avatar, banner, and bio for this server (Premium).
Who can run it
- guild_admin
- guild_only
Cooldown
3 per user / 60s
What you see
Opens a 4-field modal; on submit, saves AND auto-applies to Discord in the same flow.
Error states
- Plan does not include whitelabel
- Image URL download failed (partial save)

Cog

Public / Info

Public utility commands available to every member.

/help
All plans
Browse every available command + their usage. Optional `command` zooms in.
Param Type Req Description
command string no Optional: zoom in on one commandautocomplete: every available command
Who can run it
- everyone
Cooldown
5 per user / 60s
What you see
Ephemeral grouped overview, or a detail card when a command is specified.
Error states
- Command name not found
/invite
All plans
Show the bot invite link + support server + dashboard links.
Who can run it
- everyone
Cooldown
5 per user / 60s
What you see
Ephemeral embed with three link buttons.
/about
All plans
Bot info, live global stats (servers, lifetime tickets, AI resolved, avg response), version.
Who can run it
- everyone
Cooldown
5 per user / 60s
What you see
Ephemeral embed with cached global stats + Nexus probe.
Error states
- Stats snapshot not yet warmed up (~30s after boot)
/ping
All plans
Check Discord, Database, and Nexus AI latency.
Who can run it
- everyone
Cooldown
5 per user / 60s
What you see
Ephemeral embed with three latency rows; color reflects the worst component.

Param	Type	Req	Description
command	string	no	Optional: zoom in on one commandautocomplete: every available command

Reference

Glossary

Short codes used in the permission and plan-gate chips above.

Permissions

everyone: Any server member. No Discord-level perms required.
guild_only: Refuses DMs.
guild_admin: Discord-level Manage Server (manage_guild) OR Administrator.
inside_ticket_only: The slash invocation must be inside a ticket channel or thread.
panel_staff:can_claim: A role configured in /staff role with the can_claim bit set.
panel_staff:can_close: A role configured in /staff role with the can_close bit set.
panel_staff:can_train_ai: A role configured in /staff role with the can_train_ai bit set.
panel_staff:can_transfer: A role configured in /staff role with the can_transfer bit set.
panel_staff:can_claim_or_can_close: Either can_claim OR can_close. Used by /ticket add|remove|ping|priority and /qr use.

Plan gates

all: Free, Premium, Pro, Enterprise.
Free: Limited tier (1 panel, 5 categories/panel, 5 QRs, 3 staff roles, 50k tokens/day, 500k tokens/month, 30-day transcripts, watermark forced).
Premium: €9.99/mo or €99/yr. 5 panels, 10 categories/panel, 50 QRs, 10 staff roles, 250k tokens/day, 3M tokens/month, 365-day transcripts, no watermark, full feature flags.
Pro: €29.99/mo or €299/yr. 15 panels, 15 categories/panel, 200 QRs, 25 staff roles, 1M tokens/day, 15M tokens/month, 730-day transcripts.
Enterprise: Per-deal custom limits + price; operator-negotiated.
feat_modal_questions: Premium+ — custom open-time questions on a panel category.
feat_working_hours: Premium+ — UTC schedule per panel.
feat_inactivity_close: Premium+ — auto-close after N hours of silence.
feat_clone_category_on_limit: Premium+ — overflow when a Discord category hits the 50-channel cap.
feat_embed_customization: Premium+ — per-panel colors, thumbnail, banner.
feat_whitelabel: Premium+ — per-server bot nick / avatar / banner / bio.
feat_public_faq_channel: Premium+ — designate a public channel where the AI answers.
feat_outgoing_webhooks: Premium+ — per-panel outgoing webhooks (HMAC signed).
feat_advanced_analytics: Premium+ — /ticket stats AI block + arbitrary time ranges + /staff stats.

Still missing something?

If a command behaves differently than what is documented here, that is a bug. Email [email protected] and we will reconcile the bot, the export, and this page.

Looking for billing or refund details? See the pricing page and refund policy.